terms and conditions
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. YOU SHOULD REVIEW THESE TERMS & CONDITIONS OF USE EACH TIME YOU ACCESS THE VERSICOLOR PRODUCTIONS WEB SITE AT WWW.VERSICOLORPRODUCTIONS.COM. BY ACCESSING THIS WEB SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB SITE. VERSICOLOR PRODUCTIONS ARE PRINT BROKERS WHO RESERVE THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
Customer is fully responsible for final proof and layout approval prior to the printing process. VERSICOLOR PRODUCTIONS is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.
By submitting the above document to VERSICOLOR PRODUCTIONS you agree to the following terms.
"I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors."
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
Files submitted must be of either TIFF, JPEG, PDF, or EPS format, all layers flattened, and fonts converted to outlines. All artwork or designs and images must be provided in CMYK format. VERSICOLOR PRODUCTIONS is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 350 DPI and CMYK color mode. VERSICOLOR PRODUCTIONS is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed with VERSICOLOR PRODUCTIONS’ services. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. VERSICOLOR PRODUCTIONS’ policy also states that you cannot use explicit language or matters containing libelous, slanderous, defamatory, scandalous or obscene imagery or wording on printed materials and merchandise. By
placing an order on VERSICOLOR PRODUCTIONS’ web site, you warrant that you have all necessary permission, right and
authority to place the order and you authorize VERSICOLOR PRODUCTIONS and its printers to print Products on your behalf.
OVER RUNS AND UNDER RUNS
Over runs or under runs not to exceed 10% on quantities ordered up to 10,000 copies and / or the percentage agreed over or under
quantities ordered above 10,000 copies shall constitute acceptable delivery. Printer will bill for actual quantity delivered within this
tolerance. If customer requires guaranteed "no less than" delivery, percentage tolerance of coverage must be doubled or above.
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole
responsibility of the person from which such Content originated. This means that you, and not VERSICOLOR PRODUCTIONS,
nor the printers it uses, are entirely responsible for all Content that you use or send, upload, email, post or transmit via the
VERSICOLOR PRODUCTIONS’ web site. You agree to not use VERSICOLOR PRODUCTIONS to send, upload, post or
otherwise transmit any Content that contains (i) anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat of any kind;
(iii) any defamatory remarks directed at any other person or company; or (iv) any content that infringes the intellectual property
rights or other proprietary rights of VERSICOLOR PRODUCTIONS or any third party. VERSICOLOR PRODUCTIONS does not
control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no
circumstances will VERSICOLOR PRODUCTIONS be liable to you in any way for any Content you may be exposed to that you
may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by
these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising,
promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You agree that you are responsible for protecting your password and controlling access to your registered account.
You acknowledge that VERSICOLOR PRODUCTIONS does not pre-screen Content, but that VERSICOLOR PRODUCTIONS
shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may
otherwise be objectionable. You further acknowledge and agree that VERSICOLOR PRODUCTIONS and the printers it uses may
preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or
disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the
Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of VERSICOLOR
PRODUCTIONS, the printers it uses, its users and the public.
LIMITATION OF LIABILITY
CUSTOMER AGREES THAT USE OF THE SERVICE PROVIDED BY VERSICOLOR PRODUCTIONS AND ITS PRINTERS
IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR
INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION
WITH THE SERVICE AND THE RESULTS OBTAINED THROUGH THE SERVICE. In no event shall VERSICOLOR
PRODUCTIONS or its licensors, suppliers, printers, or vendors, their officers, directors, employees, or agents, be liable for any
special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or
profits, whether or not VERSICOLOR PRODUCTIONS has been advised of possibility of the damage, arising out of or in
connection with the use or performance of the site or of failure to provide services that you order from VERSICOLOR
PRODUCTIONS or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption
of service. In no event shall VERSICOLOR PRODUCTIONS be liable or responsible for any damages or consequences arising
from or related to your inappropriate or unauthorized use of the site or its content.
You agree that you shall indemnify and defend VERSICOLOR PRODUCTIONS and all parties from whom VERSICOLOR
PRODUCTIONS has licensed portions of Content, and their directors, officers, and employees, against all claims, liability,
damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms
and Conditions of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other
material you incorporated into Products that was not part of the standard Site Content.
VERSICOLOR PRODUCTIONS has the right to use any materials, graphics, logos, or text that was designed and created for
purchase by you, for advertising or promotional use. Artwork, type plates, negatives, positives, and other items when supplied by
VERSICOLOR PRODUCTIONS or it’s printers shall remain VERSICOLOR PRODUCTION’s exclusive property unless
otherwise agreed in writing.
ADDITIONAL FEES FOR 2nd PROOF
The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result
in a $5.00 fee for each additional proof or file replacement.
COLOR PROOFING & MATCHING
VERSICOLOR PRODUCTIONS is not liable for color matching or ink density on screen proofs approved by the customers. Screen
proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Color reproduction is not
guaranteed and by placing an order with VERSICOLOR PRODUCTIONS you agree to this limitation. We accept no responsibility
for color variations between submitted files and the final printed piece. Because of differences in equipment, paper, inks and other
conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and
the completed job shall constitute acceptable delivery. Under no circumstances will a reprint be honored for color variations that
have occurred during the printing process. VERSICOLOR PRODUCTIONS will try it’s best to match the gradient density of each
color, VERSICOLOR PRODUCTIONS is not liable for the final appearance of a color. Application of UV Coating may effect or
change the appearance of the printed colors. VERSICOLOR PRODUCTIONS is not liable for the final color appearance of a UV
MATERIAL AND SIZE VARIATIONS
Because we may use different printers and processes from print order to print order, you agree to variations in materials, including
paper, ink, coating and shipping supplies as well as slight variations in finish size up to 0.125".
RETURNS AND REFUNDS
All Sales Are Final, unless otherwise noted. After an order has been sent to the prepress department, the customer is responsible for
paying the entire amount of that order, unless otherwise noted. If we verify that we made an error, we will re-print the order. No
Refunds or Credit. Once the order has been placed successfully, No Refunds are issued for any Logo, and Graphic design services.
Once a job has been approved by a customer and "sent to press" on the VERSICOLOR PRODUCTIONS web site, no changes are
allowed to the artwork, job characteristics, or turnaround time. After an order has been sent to the prepress department, the customer is
responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the
customer if no work has been done by VERSICOLOR PRODUCTIONS on that order. In such cases, the customer will be
charged a $30 cancellation fee.
VERSICOLOR PRODUCTIONS can help you cancel your order prior to Approval. Orders may be eligible for cancellation upon
request via email. Our Customer Service Department will inform you of any cancellation charges depending on the stage of the
order. If a job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees will be subtracted from your refund.
Minimum is $30. Customer must notify VERSICOLOR PRODUCTIONS within 4 business days of order acceptance to notify any
defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product
within 8 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite
printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All
orders that are being returned must be shipped by Customer’s own expense.
All complaints must be registered within 25 days of the order creation. Should the job contain manufacturing errors and/or defects,
we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.
ORDER SHIPPING AND DELIVERY
VERSICOLOR PRODUCTIONS will always act to make sure that any production difficulties do not delay delivery schedules. In
no case shall VERSICOLOR PRODUCTIONS be liable for any consequential damages resulting from any delay in shipment or
Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday.
Holidays, Saturdays and Sundays do not count when calculating turnaround. Turnaround does not begin until acceptable artwork
has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your
turnaround time will be extended until the files are corrected.
All VERSICOLOR PRODUCTIONS’ customers agree not to hold VERSICOLOR PRODUCTIONS liable for delays in shipments
caused by illness, weather conditions, shipping company delays, international customs issues or any other circumstances beyond
VERSICOLOR PRODUCTIONS’ direct control. VERSICOLOR PRODUCTIONS’ shipment and delivery dates are calculated based
upon estimates provided by our printers. Our expected delivery date is not guaranteed. VERSICOLOR PRODUCTIONS will
always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical
problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or
waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from UPS. For
example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for VERSICOLOR
PRODUCTIONS to relay your information and for UPS to pick up, and the following 3 business days/non-holidays for your
shipment to arrive.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package
shipment. VERSICOLOR PRODUCTIONS is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, VERSICOLOR
PRODUCTIONS will reship the package with corrected address and charge an additional shipping fee for the shipment.
We reserve the right to refuse service without disclosing a reason.
All prices are subject to change without notice, no adjustments will be made.
Please note that not all products are printed in the Texas area.
After placing your oder you will receive an email with your invoice and directions on how to pay.